ECM

Enterprise Content Management are the technologies used to capture, manage, store, preserve and deliver content and documents related to organisational processes. ECM tools and strategies allow the management of an organisation's unstructured information, wherever that information exists. The ECM industry provides information management solutions to help users guarantee business continuity 24/7, 365 days a year. They also enable employee, partner and customer collaboration as well reducing costs through process streamlining and standardisation. Besides enabling compliance with transparency and privacy regulations, the design and development of electronic record and document management systems are likely to become "the backbone of more responsive and efficient service delivery".